Returns and Exchanges
Our After Sales Policy is quite simple:
- My product has developed a fault?
- Email us using the below form
- We will either:
- Send the necessary part to rectify.
- Return to base for inspection and repair.
- Return for a full refund or replacement.
- I no longer want the product I ordered?
- Please email the below form to organise an RMA. You can then return to us using https://www.parcel2go.com/ for a full refund.
- I am missing a part or having difficulty assembling my product?
- Please email the below form and we will be happy to take you through.
- What kind of warranty is on your products?
- All our products carry a 6-month warranty. If after 6 months your product develops a fault we will also be happy to help fix. We carry spares for all our popular products and also can be ordered at the customer’s request.