Returns and Exchanges

Our After Sales Policy is quite simple:

  • My product has developed a fault?
    • ¬†Email us using the below form
    • We will either:
    1. Send the necessary part to rectify.
    2. Return to base for inspection and repair.
    3. Return for a full refund or replacement.
  • I am missing a part or having difficulty assembling my product?
    • Please email the below form and we will be happy to take you through.
  • What kind of warranty is on your products?
    • All our products carry a 6-month warranty for manufacturing defects only.
  • I want to return my product due to a change of mind.
    • The product must be unused and the box in perfect condition or returns will
      be refused as they are then regarded as second hand.
      The shipping cost will have to be paid for returns also.
    • We can only accept returns within 10 days of order.